Enhance Customer Service with a Custom ChatGPT Bot

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We often talk about the cost of adopting AI, but what about the cost of not adopting it? Imagine a scenario where a company receives a feedback email about a flawed product and fails to acknowledge it. This could damage the customer’s perception of the brand. However, with a simple AI tool like ChatGPT, this can easily be avoided. For just $20 a month, you can create a custom ChatGPT bot to handle customer complaints effectively. Here’s how you can do it:

First, log in to your ChatGPT account and click on your profile in the top right corner. Select ‘My GPTs’ and then ‘Create a GPT.’ You can give your bot a name—let’s call it ‘Customer Complaint Bot.’ You have the option to create an image with DALL-E or upload one. Add a description like ‘drafts replies to customer complaint emails.’

Next, focus on the instructions section, where you add context to guide the bot’s responses. Specify the task, persona, and context, such as your organization’s name, mission, and product information. You can even define compensation criteria based on the severity of the complaint. Adding steps like taking a deep breath before analyzing the complaint can improve the AI’s output.

Once you’ve filled in all necessary information, click ‘Create.’ You can share the link with your team or keep it for personal use. Now, you can simply drop in a customer complaint email, and the bot will draft a thoughtful reply for you to review and send. This way, you can ensure your customers feel heard and valued, enhancing their overall experience with your organization.

Kyle Behrend

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